General Conditions

ONLINE POLICIES

Customer Support

Please note that Lap Pro reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please contact us on our Customer Contact page.

Warranty Policy

All warranty periods indicated from Lap Pro, unless otherwise noted, are limited by the manufacturer's warranty policies. Original manufacturer warranty periods may vary depending on products and manufacturers. Please refer to the manufacturer's website or product manuals/packaging details for more information.

Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, etc. In no way does Lap Pro warrant any product for fitness of use or for representations made by the manufacturer.

Procedure to receive warranty service:

1. Contact Lap Pro Customer Service by Customer Service Form to address the problem.

2. If Lap Pro service staff is unable to resolve the problem over the phone or by email and deems the product is defective or required testing, the customer will be required to send in the product with a Return Authorization (RA) number for warranty service.

3. A Return Authorization (RA) number can be obtained by filling out a Return Authorization Form (right-click and save link as) and emailing it to info@lappro.ca.

4. Once the Return Authorization Form is received and approved, Lap Pro support staff will contact the customer with a Return Authorization (RA) number.

5. With the provided RA number, customer can either ship the defective item back to Lap Pro with the RA number labelled on the package or drop it off at one of Lap Pro store locations. Please also include a copy of the product invoice and any email correspondence that Canada Computer's support staff have provided.

6. Lap Pro recommends that appropriate measures are taken to safeguard the product from damage during shipping, as Lap Pro does not warrant physically damaged products.

7. Lap Pro does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.

Other Terms & Conditions:

1. If the product is deemed defective within the first 7-day of purchase period of the invoice, Lap Pro will cover shipping charges both ways: return to Lap Pro and sent back to customer.

2. The 7-day period starts from the original day of shipment of your order.

3. Lap Pro will reimburse 100% of the shipping cost if defective item, within 7-day period, is sent to us by Canada Post standard shipping. Lap Pro will only reimburse up to 50% if the product is not returned using Canada Post standard shipping, such as other courier and/or express services.

4. If the returned product is not found to be defective, customer will be responsible for return shipping charges.

5. At no time after the 7-day period will Lap Pro cover the shipping cost for returning the product from customer to Lap Pro.

6. If the defective product is purchased with a Direct Replacement Plan and/or Enhanced Protection Plan, Lap Pro will cover the shipping cost of both ways. A replacement or a repair of the product will be carried out as soon as we receive the defective item.

All products are covered by Lap Pro 30-day warranty and manufacturer's warranty, unless otherwise stated. Physically damaged products will not be covered by warranty, neither Lap Pro nor original manufacturer.

If a product is found to be defective and returned within 30 days of purchase date for repair, Lap Pro will repair the unit or send it back to the manufacturer for warranty service for customers. If a product is found to be defective over 30 days of purchase date and within the manufacturer warranty period, customer will have to contact the manufacturer directly for any services request.

After 30 days and within the manufacturer warranty period, Lap Pro can help facilitate warranty service between customer and the manufacturer but will not cover any expenses incur (e.g. shipping cost) for such warranty service. Customer may have to wait an estimated 2-4 weeks until Lap Pro gets a replacement or repaired item back from the manufacturer or supplier.

It is recommended that customers deal directly with the manufacturer for all retail products for faster turnaround times. Some manufacturers offer direct-swap, cross-ship, or even next-day to-your-door replacement warranty services.

Lap Pro is limited to the service level offered by the manufacturer or supplier, please read the product warranty information carefully before contacting us.

Shopping Online

Account Registration

In order to shop online with Lap Pro, you must first register an account. Signing up for a Lap Pro Online account is very easy. Simply visit our create user account page and fill in the necessary information. Double check your information before registering. Once you create the account, you will be sent a confirmation email, which will provide you with your unique Customer ID number, your account information, and additional support information.

Now that you have a Online account, you are ready to place an order.

Stock Availability

Our online stock reflects our local inventory. If you place an order for an item that is not in stock at our warehouse, please expect a delay until we can either bring in new stock or have stock transferred in from another location. If you are unsure about the availability of an item, please contact us by phone or email.

Items that are out of stock entirely (not available at any of our retail locations), will need to be ordered from our supplier(s), and may take between 5-10 business days, unless otherwise noted. If it will take longer, our support staff will inform you of the availability.

Note: Due to stock variances and unforeseeable errors, stock levels may be inaccurate. As a result, some low stock items may not be accurately displayed.

Placing Your Order

Login to your account and browse through our website, adding to your shopping cart the product(s) you wish to purchase. You can do this by entering the quantity you wish to purchase and clicking the "Add to Cart" button. To continue shopping, simply click the "Continue Shopping" button. When you are ready to checkout and make your purchase, click on the "View Cart" link at the top of the screen.

Here you will be presented with the item(s) you wish to purchase and the total price. You may make any necessary changes to your shopping cart at this time, such as changing the quantity of any item or removing it from your shopping cart. Once you are ready to proceed, select your payment method, and click "Ready to Check Out".

Based on your payment method, you will be presented a final summary for your order, including the total, shipping charges, taxes, and final total. You have the option to change your shipping address in case you made a mistake. Please do note that for all Credit Card orders, we only ship to your credit card billing address. Be sure you have read and understood our online shopping policies before placing your order.

Once you are ready, click "Place Order". For Credit Card purchases, you will be taken to a secure site to enter your information and proceed with processing the transaction. You will be provided with a summary of your order on screen as well as via email. If you are using a Visa card, you will be prompted with a Verified by Visa screen during the process. For Online Bank Payment orders, you will be given a summary of your order and instructions on how to make your payment.

Order Processing

Please note that financial institutions take up to 1 business day to process your transaction. It will take 1-2 business days to confirm your payment and shipping information. Once confirmed, your order will be shipped within 1 business day if all items are in stock.

It may take up to 5 business days to acquire inventory for out of stock items. Please call or email us regarding ETA on special-order items before placing your order. If there will be a significant delay in shipping your order, we will contact you. Once your order is shipped, we will email you with a tracking number.

Order Status

To check online order status, login to account and navigate to Your Orders.

For all communications, make sure you have your Online Order# and your Member ID# handy so that our staff can assist you.

You will be notified if any of the following situations arises:

Your shipping and billing information do not match.

Your information cannot be verified due to missing information or typo.

The item you ordered is currently out of stock, will take longer than estimated to get back in stock, or is no longer available.

Make sure your email address is correct and update it if necessary. Lap Pro accepts no responsibility for problems that may occur with your order or any losses you may incur due to information errors, incorrect email address, our email being lost, such as by junk mail filters, or our phone calls/voice mails not being answered.

Making Changes

If you require a change to your order, such as adding or removing items, or correcting any information, please contact us immediately. As in-stock orders may be shipped as quickly as 1-2 business days (including payment confirmation), we may not be able to make requested changes in time.

If you wish to cancel your order, please contact us immediately. See our cancellations policies for more information.

Online Shopping FAQ

Q: What if one of the items I had ordered online is now on back-order/unavailable?

A: If 1 or more items are on back-order after an online purchase has been processed, the customer will be contacted to either change or void their order.

Q. Do you accept online credit card payments?

A. Yes. We currently accept Visa, MasterCard and American Express payments online. For Visa and MasterCard customers, we also provide the Verified by Visa and MasterCard SecureCode options with added security features.

Q. How do I track my order?

A. Once your order has been shipped, we will email you with a FedEx or Canada Post tracking number and information on how to track your order online.

Payment

Online order for shipping to you, payment option to select Credit Card or Interac during shopping cart checkout.

Credit Cards

For all credit card orders, your shipping information must match your credit card billing information. Lap Pro reserves the right to cancel any order that does not comply with this notice. If you would like to ship to an alternative address, you may register the alternative address with your issuing bank, which we can then verify during our normal verification process.

If paying by credit card, you will be taken to a secure site to complete the transaction. At no time will Lap Pro take your credit card information on our site or store it on our servers.

Cancellations

To cancel your order, simply call or email us with your Online Order# and Member ID#. Please include your reason for requesting the cancellation. To ensure that your order is cancelled in a timely manner, calling would be the better option.

If your order is shipped prior to receiving your cancellation request, shipping charges will not be refunded to you.

All refunds will be processed as soon as possible, and typically take 3-4 business days on our end. Banks will take an additional 1-5 business days to credit back the funds. Please remain patient. Contact us if you notice an extensive delay in receiving your refund.

Shipping

General Policies

Lap Pro ships to P.O. Box or RR addresses by Canada Post only. We are sorry for any inconvenience this may cause.

All orders to "but not limited to" Yukon, Northwest Territories, Nunavut, and Newfoundland will be assessed an additional shipping charge - contact us for a shipping quote or place your order and we will get back to you.

Lap Pro will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with FedEx/Canada Post, and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. Lap Pro will provide necessary assistance as required.

Shipping Methods

All orders are shipped by either FedEx, Canada Post, UPS or Purolator. You may indicate your preference via email or phone. However, Lap Pro reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers.

All orders are ground-shipped using standard-shipping.

You may request for expedited/express shipping at an additional cost to you by contacting us after placing your order. However, it is not guaranteed that the necessary change will be made to your order in time.

Order Tracking

Once your order is shipped, our customer support staff will send you a tracking number by email to your email address in your account file. Please make sure your email address is correct. You can then go to either www.fedex.com or www.canadapost.ca to track your order. Please note that the tracking number is sent out the following day, and your order may already be out for delivery by the time you get the email.

Errors or Misprints

Canada Computers strives to ensure the information on its website is current and accurate. However, Canada Computers does not warrant or guarantee against any errors, inaccuracies, or omissions on its website or flyers nor does it offer compensation or accept liability for any consequences arising thereof.

Canada Computers reserves the right to correct any errors, omissions, or inaccuracies relating to the products, pricing or any other information or pictures on the Website without prior notice or liability to you or any other person. In addition, Canada Computers reserves the right to reject, cancel or terminate any order, including accepted orders for any reason and without liability or prior notice to you or any other person.